CSI & CSH ONLINE: THE VIRTUAL EVENT FOR THE CRUISE COMMUNITY

CSI & CSH Online will reconnect the industry by bringing the cruise interiors & hospitality communities together for one live day of conference sessions, Q&As with our esteemed speakers and meetings with our innovative suppliers. Taking place 2nd September, this event will connect you directly with the industry from anywhere in world.

CRUISE CONVERSATIONS

Hear from the brightest and most creative and innovative minds. Cruise Conversations will host a series of inspiring conference sessions showcasing experts in cruise design and hospitality covering the industry’s hottest topics. Sessions include: Leaders' Debate: The Future of Cruise Interior Design, Hotel Operations: A New Paradigm, Top Ten Considerations for Guest Experience, Future of the Refurb Market and many more!

THE SUPPLY CHAIN

Meet with over 300 of the industry’s most innovative suppliers from around the world. Request 1:1 meetings with leading brands from cruise design, refurbishment and newbuild to guest experience, F&B and health & hygiene and everything else in between. Open the door to new business opportunities and build important new relationships.

EXHIBITORS

VISITORS

CONFERENCE SESSIONS

MONTH CONTENT ACCESSS

FEATURED EXHIBITORS

Featured Speakers

TREVOR YOUNG

TREVOR YOUNG
Vice President New Building | MSC Cruises

As vice president of New Building, Trevor Young is currently coordinating the 13 new building projects that are currently part of MSC Cruises’ fleet expansion plan. He also coordinates all refurbishment projects in the Company’s existing fleet. Trevor’s career started with him earning a diploma of business and hospitality management, along with a certificate in hotel and catering Management which lead him to the cruise industry in 1996.

TOBY WALTERS

TOBY WALTERS
CEO | Cruise Ship Interiors and Cruise Ship Hospitality Expo

STEPHEN FRYERS

STEPHEN FRYERS
Cruise Line Consultant

Stephen is a native of Ireland who left shortly after University, moving firstly to England. Since then he has lived and worked in Hong Kong, Australia and Italy. At University he studied Architecture and later undertook post graduate studies in Project Management.

He has been involved in the cruise industry for over 20 years during which time he has been fortunate to have worked on new build, refurbishment and major conversion projects for some of world’s leading cruise lines.

Stephen’s main area of expertise is in interior fit-out works and Project Management of major Cruise ship modernisation projects. He lives in Florida, mainly because that is where the work is, but also because he dislikes cold weather.

SHASHI CAAN

SHASHI CAAN
CEO – IFI, and Founder and Principal | Globally We Design

Shashi Caan, USA
A practitioner, design futurist, educator and author, Shashi Caan is dedicated to furthering human betterment through and by design.

Co-founder and leader of THE SC COLLECTIVE (2002), Shashi is also the Co-founder and President of GloWD (Globally We Design), an international thought leadership platform, through which her ReDesignEd Educators Forum facilitated the Universal Design Education Charter in 2018 and the 2019 Johannesburg Declaration. Shashi was formerly Associate Partner and Design Director with Skidmore, Owings and Merrill (SOM) in New York and Chair of the Interior Design Department at Parsons, the New School for Design.

Currently the Chief Executive Officer on the Executive Committee of IFI’s Executive Board, and a former two-term President for IFI, Shashi has been recognized as a Fellow of the IFI and Fellow of Royal Society of the Arts, UK. She holds honorary fellowships from the Australian Institute of Designers, the British Institute of Interior Design, as well as the American Society of Interior Design.

She was Contract Magazine’s US Designer of the Year (2004), granted the Golden Seat Architectural Master Award of China (2012), and appointed JDP Design Ambassador to Japan (2013), this amongst her many awards and accolades for design projects and design leadership across the world. Her seminal book, Rethinking Design and Interiors: Human Beings in the Built Environment (2011), has been translated into multiple languages.

RUPERT KIEN

RUPERT KIEN
Vice President of Food & Beverage Services | Seachefs, TUI Cruises

Rupert Kien has worked as an Executive Chef for Sea Chefs since 2004. He is based in Switzerland, Cyprus and Germany. Sea Chefs is a catering company for river cruise and ocean cruise ships, with around 15,000 employees around the globe and more than 50 ships in service.

Rupert made the move from Executive Chef to an operations role in 2010 and has more recently been promoted to Vice President of Food & Beverage Services. Rupert’s early maritime career included a period as Chef de Party on MS Italia Prima, and has also worked for Celebrity, Phoenix Seereisen and finally TUI Cruises.

Watch Now

LEADERS’ DEBATE: THE FUTURE OF CRUISE INTERIOR DESIGN

As cruise emerges from the period of pause, what are the challenges and questions at the forefront of the minds of our cruise interiors leaders? In what ways has cruise itself and cruise interiors design changed? What could the future look like, and where are the opportunities for the supply chain?

  • How has cruise interiors needed to adapt to post-pandemic cruises?
  • How will this affect the design & material selections for new builds & modernizations?
  • How have cruise design teams emerged from the chrysalis of lockdown? What are panellists doing differently?
  • What is the outlook for the global newbuild programme?
  • What new concepts have been successful on recent newbuild vessels?
  • How has VR renderings affected the design & review process?

 

Moderator:

ANDREW YUILL
Managing Director | SMC Design

Andy has over 25 years' experience in design and has worked internationally on many large-scale leisure developments. His continued drive and enthusiasm for innovative relevant design keeps SMC fresh, dynamic, and relevant. Passionate about good design, he is adept at combining years of experience with innovative and new thinking to produce unique and challenging creative solutions for clients. Andy believes that SMC’s success is down to its people and their approach to design, both of which continue to strengthen the company and benefit clients around the world.

Speakers:

DEE COOPER
Senior Vice President of Design & Customer Experience | Virgin Voyages

After serving in a consult role for three years, Dee Cooper officially joined Virgin Voyages in 2015.  As a founding member of the Virgin Voyages team, Dee’s creative vision has helped guide the brand since its inception. As Senior Vice President of Design, Dee is helping curate an Epic Sea Change by leading the brand’s Design Creative Collective, a team of some of the world’s most noteworthy modern interior designers-- none of whom have ever designed for the cruise industry before. Dee carefully handpicked each designer and tasked them with reimagining how a holiday at sea could look and feel. The Virgin Voyages Design Creative Collective as well as Dee’s internal design management team are responsible for the interior design of the ship’s 48 public spaces as well as a multitude of cabin categories. With Dee’s expertise in delivering a superior customer experience, the brand also looks to her to guide the design and approach of many on board and land-based touch points of the sailor experience. 

Before joining Virgin Voyages, Dee led the design and experience for all aspects of Virgin Atlantic, from airport lounges to aircrafts, earning the airline a multitude of awards in both design and service. Having worked with Virgin Atlantic for more than 16 years, she led most of the airlines innovative successes, including the Upper-Class Wing, Clubhouses and the famed £105M Upper Class Cabin and Seat. As an expert in design and smart disruption of business, following her time with Virgin Atlantic, Dee spent many years running her own consultancy agency, Decide. As an independent consultant she worked across the technology, hospitality and banking sectors, using her unique understanding of brand, design and service to create differentiated customer experience.

PETU KUMMALA
Senior Director of Interior Design & Architecture | Carnival Cruise Line

Ever since he was a young child, Petu has loved the sea and ships, and been fascinated by designing and customising objects, from artwork, to helmets, to cell phone covers to vehicles and anything in-between. “As long as I can remember, I’ve been attracted to creating things and to taking what already exists and improving it,” Kummala says. As an adult, that led him to Kone-Plan OY/Deltamarin Group, a firm that specialises in ship design and engineering, where one of his clients was Carnival Cruise Line. That is where he met Joe Farcus, the legendary designer who was involved in creating the interiors of all Carnival’s ships from 1975 until his retirement in 2013. When Farcus offered Kummala the opportunity to join his firm, Kummala says that it took less than 10 seconds for him to make his decision. After working on 17 Carnival, nine Costa and few other brands’ ships, Kummala launched 358 Design, which he still operates. But in 2015, Carnival asked him to join its staff, where he is now director of interior design & architecture. As he continues to combine creative inspiration with technical innovations, Kummala is guided by a very personal philosophy.  “If I can give passengers something new to discover every day, I’ve created a successful design.”

TREVOR YOUNG
Vice President New Building | MSC Cruises

As vice president of New Building, Trevor Young is currently coordinating the 13 new building projects that are currently part of MSC Cruises’ fleet expansion plan. He also coordinates all refurbishment projects in the Company’s existing fleet. Trevor’s career started with him earning a diploma of business and hospitality management, along with a certificate in hotel and catering Management which lead him to the cruise industry in 1996.

Watch Now

HOTEL OPERATIONS: A NEW PARADIGM

Next steps for cruise operations will be to find the balance between health & safety parameters and a seamless guest experience which meets expectations. Post-pandemic, what are the changes in operations which are needed in order to deliver a safe, comfortable guest experience on cruise?

  • Adopting a realistic & responsible approach to social distancing
  • The future of food service post-pandemic
  • Non F&B onboard services: what are the considerations for short-term return to service?
  • New processes & procedures in hotel operations
  • Onboard operations: what might any possible physical changes look like?

Moderator:

STEPHEN FRYERS
Cruise Line Consultant

Stephen is a native of Ireland who left shortly after University, moving firstly to England. Since then he has lived and worked in Hong Kong, Australia and Italy. At University he studied Architecture and later undertook post graduate studies in Project Management.

He has been involved in the cruise industry for over 20 years during which time he has been fortunate to have worked on new build, refurbishment and major conversion projects for some of world’s leading cruise lines.

Stephen’s main area of expertise is in interior fit-out works and Project Management of major Cruise ship modernisation projects. He lives in Florida, mainly because that is where the work is, but also because he dislikes cold weather.

Speakers:

ADRIAN HIBBERT
Operations Director | Marella Cruises

Adrian spent the first ten years of his career as a Deck Officer with P&O and Princess Cruises.  He gained command on cross channel ferries and his last sea going appointment was with Island Cruises before settling ashore in positions with Island Cruises and for three years at the Marine Accident Investigation Branch. 

In 2012, Adrian joined TUI as Operations Director for Thomson Cruises.  During the past seven years he has been at the forefront of the transformation and rebrand from Thomson to Marella Cruises and has overseen the introduction of four new ships in four years.

Adrian is a Fellow of the Nautical Institute and a Trustee of the CHIRP Charitable Trust.

JULIAN BRACKENBURY
Director, Fleet Modernisation | Celebrity Cruises

Starting a career at sea in 1993 Julian has worked in most departments of Hotel Operations, ultimately to Hotel Director in 2007. The last 2 years has seen Julian leading Hotel area dry dock projects for Celebrity Cruises. In addition to his sea going career he has also managed properties in the Caribbean and Africa.

Watch Now

TOP TEN CONSIDERATIONS FOR GUEST EXPERIENCE

 

  • Ensuring a symbiotic relationship between beautiful design and the functionality demanded by cruise operations
  • Delivering guest expectations in alignment with brand parameters
  • How can cruise interiors design and cruise service design influence and incorporate a co-operative engagement from guests in terms of guest behaviours?
  • Sustainability goals: developing guest incentives
  • How can cruise be responsive to changing customer expectations?
  • What role will technology play in improving guest experience?
  • What will guest experience look like?

Moderator:

JON INGLETON
Executive Editor | Cruise & Ferry Review

Jon Ingleton is the executive editor of Cruise & Ferry Review and Cruise & Ferry Interiors. Jon led the team that launched the magazine almost 25-years ago and in 2011 he acquired it on behalf of Tudor Rose where he is currently managing director. In addition to directing the company’s other publishing activities, Jon has editorial responsibility for Tudor Rose’s Cruise & Ferry suite of products. In this role Jon tracks key developments and trends in the cruise and ferry sectors, leads our association memberships and related activities, represents the magazine at global events and fulfils regular editorial assignments on a range of topics. Please visit www.cruiseandferry.net and www.Tudor-Rose.co.uk for more information.

Speakers:

GEORGE SCAMMELL
Director, Interior Design & Operations | Holland America Group, Princess Cruises

George Scammell is Director of Interior Design & Operations for Holland America Group, serving Princess Cruises. He is responsible for leading the in-house design team in managing all interior design initiatives, supporting interior revitalization, refurbishment, and maintenance for Princess’ fleet of 17 International ships. A global hospitality design leader, George has extensive experience in the hospitality, cruise, and leisure entertainment industry. Leadership positions include VP of Global Design for Wyndham Worldwide, Principal for CORE architects, VP of Design for ForrestPerkins, and Design Management for Walt Disney World Resorts. George earned his bachelor’s degree in Interior Design from Florida State University, is a licensed Interior Designer, and a Professional Member of both the American Society of Interior Designers, and the International Interior Design Association.

RUPERT KIEN
Vice President of Food & Beverage Services | Seachefs, TUI Cruises

Rupert Kien has worked as an Executive Chef for Sea Chefs since 2004. He is based in Switzerland, Cyprus and Germany. Sea Chefs is a catering company for river cruise and ocean cruise ships, with around 15,000 employees around the globe and more than 50 ships in service.

Rupert made the move from Executive Chef to an operations role in 2010 and has more recently been promoted to Vice President of Food & Beverage Services. Rupert’s early maritime career included a period as Chef de Party on MS Italia Prima, and has also worked for Celebrity, Phoenix Seereisen and finally TUI Cruises.

ALEXANDER ZEITZ
Senior Manager of Customer Experience | Virgin Voyages

Watch Now

FUTURE OF THE REFURB MARKET

As a host of newbuild cruise ships comes into service, what’s next for the older tonnage? How can you revitalise the older vessels whilst maintaining brand identity?

  • Drydock availability: what are the challenges around drydocks in relation any backlogs in refurbishment programs?
  • Rebranding & repurposing older vessels for a different brand, or a new geographical market
  • Keeping up with the new standards set by Newbuild vessels
  • Tech advances
  • Upgrading older ships but not bringing up to the latest and greatest: how far do you go? How to decide which are the major attributes that will enhance the guest experience?
  • Working within a budget

Moderator:

DAVID MCCARTHY
Marine Development Director | AD Associates

David has 25 years’ experience in the hospitality and maritime industry at Executive level, both operationally and in vessel newbuild/refurbishment design and delivery. Graduating from Leeds Metropolitan University in BSc (Hons) Hospitality Management, a 14-year sea-going career with P&O Cruises, (a Carnival Corporation brand) was followed by various land-based roles at Carnival UK, Southampton. Responsible for several refurbishments and newbuild projects, notably the P&O Cruises flagship, Britannia, where he is proud to have been presented to Her Majesty, Queen Elizabeth.

Now at AD Associates, an award-winning, multidisciplinary design agency based in the heart of London, David oversees all marine projects as well as Sales & Marketing activity. Throughout its lifespan, his extensive managerial experience across complex projects and service delivery looks to add value, nurture relationships and build trust and credibility with clients and partners worldwide.

Speakers:

BORIS RUSKOVSKY
Senior Director Vessel Refurbishment | Norwegian Cruise Line

Over the past 20 years, Boris Ruskovsky has been involved with operations, construction, and startups of numerous vessels for globally renowned cruise lines. Now Senior Director of Vessel Refurbishment, he is responsible for overseeing large-scale projects for world-leading cruise operator, Norwegian Cruise Line Holdings. Boris oversees the hotel refurbishment project management team that executes large guest-facing refurbishment projects for their three brands: Norwegian, Oceania, and Regent where he coordinates the preparation and execution of the refurbishment projects as well the strategic future planning.

MICHAEL OLIVER
Co-Owner & Co-Chairman | Trimline

Mike Oliver is Co-Chairman of global marine interior specialists Trimline. One of the most knowledgeable people in interior outfitting, he boasts over 40 years in the industry.

During his training on the Trimline shop floor he experienced many cruise and ferry refits. At the age of 21 he became Assistant Production Manager and over the next ten years became Production Manager, Contract Manager and Operations Director. Having amassed a wide range of industry knowledge, he then moved into the role of Sales and Marketing Director, the area of the business he’d always wanted to take responsibility for managing and directing.

In 1990, he took on a more Executive role, helping with the overall running of the business, and more recently became Co-Chairman.

Mike is well known for his energy and passion for the industry. Respected for his extensive industry knowledge, he is often asked to speak at marine events and to take part in industry media interviews.

NICOLAS LAGESSE
Hotel Assets Director, Technical Services | Carnival Australia

Nicolas Lagesse studied architecture for the built environment until 1990.
His 30 year career in the building industry has included Architecture, Interior Design, Project Management and Procurement Management across all sectors including residential, commercial, hospitality and cruise.

Early on in his career he was fortunate to be involved in resort and hotel projects in South Africa, Mauritius and Dubai, successfully completing 15 projects for major brands; Sun International, Sun Resorts, One & Only, Hilton, Hyatt, Shangrila, Novotel & Ibis, and Luxury Blue Trains.

Shortly after immigrating to Australia in 2009 and on the strength of his hotel project experience Nicolas joined Carnival Australia. Over his 10 years with Carnival Australia he has worked alongside the guest experience and interior design teams to project manage 22 dry docks each requiring medium to major re-branding or revitalisation of multiple venues across the cruise ships.

Watch Now

RESTAURANT DESIGN & OPERATIONS

What are the parameters for restaurant design? How does restaurant design fit into guest experience on the one hand and operations on the other hand, in a post-pandemic world?

  • Covid-19 reinforced design
  • Developing efficient service
  • Restaurant processes & protocols
  • Sustainability, food waste & guest engagement

Moderator:

LAWRENCE RAPP
Principal Consultant | Cruise Line Newbuilding & Operations | Seawise Consulting Group

Larry first went to sea as a junior hotel officer on board the West Coast’s premier liner, the SS LURLINE, moving to shoreside management 6 years later. Over the years he worked for several industry leaders, including Royal Viking Line and Cunard. He joined Seabourn in 1986 as part of the start-up management team and retired from Seabourn in 2011 as Vice President – Fleet Operations.

During his career he was involved in the construction of 9 ships and the refurbishment of many more. Now he manages Seawise Consulting Group, with a mission to provide newbuilding and project management services to the cruise industry. His most recent projects were the conversion of the Azamara Pursuit in 2018, which he project managed for RCCL; and assistance in the specification and contracting of a soon to be announced luxury/expedition newbuild for Norwegian owners

Speakers:

FRANK WEBER
SVP of Hotel Operations | Virgin Voyages

Frank Weber joined Virgin Voyages in April, 2015. As Senior Vice President – Hotel Operations, Frank is driving an Epic Sea Change by leading the operational planning and management of all hotel administration areas, entertainment, food and beverage, guest services, casino, retail and wellness/spa operations across the Virgin Voyages fleet of Lady Ships.

His priority is to create innovative dining, entertainment and operational concepts and infrastructure that are distinctly Virgin, and deliver the brilliant Sailor experience for the brand. With more than 25 years of cruise line hospitality experience, before joining Virgin Voyages Frank was Vice President, Production Development at Norwegian Cruise Line. In this role, he oversaw concept and program development for all hotel services and venues for a fleet of 13 ships.

He was responsible for driving innovation across dining and entertainment areas and introduced many new exclusive dining and entertainment concepts and partnerships to improve guest experience, guest satisfaction and market position.

DAVID SAGRISTA
Director, Business Operations - Expeditions & Hotel Management | Mystic Cruises

David Sagrista is a seasoned and initiative-taking cruise line professional, with over 10 years overseeing all areas of the premium cruise industry. From his beginnings on the financial side of the business, he branched out to include all other operational aspects; his wide experience enables him to collaborate with people from varied lifestyles, cultures, and economic backgrounds.

He has a proven record offering exemplary leadership in implementing initiatives in Hotel Design & Refurbishment, Brand Compliance & Quality Assurance, Logistics & Procurement, Destination Management, Technology and Digital Operations.

Watch Now

LIVE HAPPY HOUR Q&A

Join us as we chat live to some of the speakers from CSI & CSH Online, ask them all your burning cruise design and hospitality questions.

Below is just a selection of those you’ll find on the panel:

Moderator:

TOBY WALTERS
CEO | Cruise Ship Interiors and Cruise Ship Hospitality Expo

Speakers:

DAVID MCCARTHY
Marine Development Director | AD Associates

David has 25 years’ experience in the hospitality and maritime industry at Executive level, both operationally and in vessel newbuild/refurbishment design and delivery. Graduating from Leeds Metropolitan University in BSc (Hons) Hospitality Management, a 14-year sea-going career with P&O Cruises, (a Carnival Corporation brand) was followed by various land-based roles at Carnival UK, Southampton. Responsible for several refurbishments and newbuild projects, notably the P&O Cruises flagship, Britannia, where he is proud to have been presented to Her Majesty, Queen Elizabeth.

Now at AD Associates, an award-winning, multidisciplinary design agency based in the heart of London, David oversees all marine projects as well as Sales & Marketing activity. Throughout its lifespan, his extensive managerial experience across complex projects and service delivery looks to add value, nurture relationships and build trust and credibility with clients and partners worldwide.

DEE COOPER
Senior Vice President of Design & Customer Experience | Virgin Voyages

After serving in a consult role for three years, Dee Cooper officially joined Virgin Voyages in 2015.  As a founding member of the Virgin Voyages team, Dee’s creative vision has helped guide the brand since its inception. As Senior Vice President of Design, Dee is helping curate an Epic Sea Change by leading the brand’s Design Creative Collective, a team of some of the world’s most noteworthy modern interior designers-- none of whom have ever designed for the cruise industry before. Dee carefully handpicked each designer and tasked them with reimagining how a holiday at sea could look and feel. The Virgin Voyages Design Creative Collective as well as Dee’s internal design management team are responsible for the interior design of the ship’s 48 public spaces as well as a multitude of cabin categories. With Dee’s expertise in delivering a superior customer experience, the brand also looks to her to guide the design and approach of many on board and land-based touch points of the sailor experience. 

Before joining Virgin Voyages, Dee led the design and experience for all aspects of Virgin Atlantic, from airport lounges to aircrafts, earning the airline a multitude of awards in both design and service. Having worked with Virgin Atlantic for more than 16 years, she led most of the airlines innovative successes, including the Upper-Class Wing, Clubhouses and the famed £105M Upper Class Cabin and Seat. As an expert in design and smart disruption of business, following her time with Virgin Atlantic, Dee spent many years running her own consultancy agency, Decide. As an independent consultant she worked across the technology, hospitality and banking sectors, using her unique understanding of brand, design and service to create differentiated customer experience.

GEORGE SCAMMELL
Director, Interior Design & Operations | Holland America Group, Princess Cruises

George Scammell is Director of Interior Design & Operations for Holland America Group, serving Princess Cruises. He is responsible for leading the in-house design team in managing all interior design initiatives, supporting interior revitalization, refurbishment, and maintenance for Princess’ fleet of 17 International ships. A global hospitality design leader, George has extensive experience in the hospitality, cruise, and leisure entertainment industry. Leadership positions include VP of Global Design for Wyndham Worldwide, Principal for CORE architects, VP of Design for ForrestPerkins, and Design Management for Walt Disney World Resorts. George earned his bachelor’s degree in Interior Design from Florida State University, is a licensed Interior Designer, and a Professional Member of both the American Society of Interior Designers, and the International Interior Design Association.

NICOLAS LAGESSE
Hotel Assets Director, Technical Services | Carnival Australia

Nicolas Lagesse studied architecture for the built environment until 1990.
His 30 year career in the building industry has included Architecture, Interior Design, Project Management and Procurement Management across all sectors including residential, commercial, hospitality and cruise.

Early on in his career he was fortunate to be involved in resort and hotel projects in South Africa, Mauritius and Dubai, successfully completing 15 projects for major brands; Sun International, Sun Resorts, One & Only, Hilton, Hyatt, Shangrila, Novotel & Ibis, and Luxury Blue Trains.

Shortly after immigrating to Australia in 2009 and on the strength of his hotel project experience Nicolas joined Carnival Australia. Over his 10 years with Carnival Australia he has worked alongside the guest experience and interior design teams to project manage 22 dry docks each requiring medium to major re-branding or revitalisation of multiple venues across the cruise ships.

Watch Now

PUBLIC SPACES: IDEAS OF THE FUTURE

Including Q&A.

In this ThinkTank session we ask our panel of innovators and big picture thinkers – “WHAT IF…?”

  • What are the parameters for design and how are those evolving in the new global setting?
  • How can design respond to the need for humans to connect socially and to interact with their environment?
  • Designing the vision of the future: how can designers innovate collectively?
  • How has this pandemic changed the perception of cruising & how are we adapting to this?
  • In a new world where adaptors survive, what are the questions that you as innovators are thinking and asking?
  • What does re-imagining look like?
  • What are the new operational and functional parameters around designing public spaces?
  • Designing for passenger flow in a post-pandemic context
  • How can future AI initiatives inform design, sustainability & safety parameters in cruise design projects?

This session will be made available to watch on demand after 2nd September until 2nd October

Moderator:

MY NGUYEN
Director Interior Design & Operations | Seabourn & Holland America Line

My Nguyen was born in Vietnam and has resided in Seattle since the age of 2. She holds degrees in Interior Design and Fine Arts. My has earned accolades for award-winning and nationally recognized projects in marine, high-end residential, and hospitality design. She joined Holland America Group in a newly created leadership role to form an in-house design team that oversees the interior refurbishments and maintenance of Holland America Line and Seabourn’s fleet. My is also the head designer of staterooms on Holland America Line newbuild vessels.

Speakers:

KRISTIAN ENGLUND
Senior Architect | YSA Design

Kristian Englund is a senior Architect of YSA Design, former Y & S Architects, where after having ventured the world approaching ship design & construction from different angles for 10 years, came back to YSA in 2018 bringing added value and ideas about sustainability and future design methods. YSA Design is based in Oslo, Norway and has specialized in designing cruise ships, river cruises and small ships since 1985.

Kristian went to Architecture school at the University of Trondheim, Norway, and was already introduced to the cruise industry as a summer intern at Y & S Architects in 2007. After this Kristian has worked on various design projects under his own name such as prototype design for the Royal class ships for Princess cruises, Britannia for P&O, Dry-dock management projects for Disney, and later doing sustainability projects in collaboration with Carnival Corporation and NCL.

Although Kristian has out of curiosity and sometimes necessity approached some projects from a more technical point of view, his heart will always be on the design side, so when the opportunity of coming back to his former employer presented itself in 2018, it was an easy choice to step back into the ship design approach where he feels the most at home.  

Kristian is currently involved in the lead architect team of a series of large cruise ships, allowing him to see all sides of the design and construction process at the same time. This has led to new ideas on how to merge sustainability efforts and future work-methods into the design process, and he is currently leading a collaboration project aimed to simplify integration between sustainability and design by using big data as a catalyst.

LIONEL OHAYON
Founder | ICRAVE

Lionel Ohayon, is the founder and CEO of ICRAVE, a leading design firm based in New York City that solves business challenges through strategy and design. Since launching ICRAVE in 2002, Ohayon has grown the studio into an internationally renowned practice that drives clients' bottom line by designing spaces as experiences that capture people’s attention.

Ohayon and his team work with Fortune 500 companies, top developers and other retail innovators to create award-winning work spanning healthcare, airports, air travel and cruise, hospitality and entertainment, and mixed-use residential.

Ohayon is passionate about fostering creativity in the world around him, and is a member of Fast Company’s Impact Council as well as the International WELL Building Institute’s (IWBI) COVID-19 Task Force. He lives in Manhattan with his wife and three children. Ohayon graduated from the University of Waterloo School of Architecture.

PARIS SWANN
Director Architectural Design, Newbuild & Innovation | Royal Caribbean Cruises

Paris M. Swann joined Royal Caribbean Cruises Ltd. (RCL) in 2017 and has played a key role in the success of the designs of the latest Celebrity Cruises and Royal Caribbean Cruises projects, including the award-winning Celebrity Edge and Symphony of the Seas. As the primary design lead for multiple projects, Swann overseas the development and integration of innovative and market-leading designs from over 25 different architects, designers and consultants from across the globe. Her focus includes the market-shattering Edge Series and the “revolutionary” modernisation of the existing fleet for Celebrity Cruises, as well as the world's largest cruise ship Symphony of the Seas and the future vessels in the Oasis Class for Royal Caribbean International. Prior to joining RCL, Swann enjoyed an accomplished career in New York City with extensive experience in leading land-based hospitality projects across more than thirty global properties and a clear passion for leveraging collaboration and innovation to create market-defining hospitality experiences, making her an ideal panelist at the CSIA awards.

SHASHI CAAN
CEO – IFI, and Founder and Principal | Globally We Design

Shashi Caan, USA
A practitioner, design futurist, educator and author, Shashi Caan is dedicated to furthering human betterment through and by design.

Co-founder and leader of THE SC COLLECTIVE (2002), Shashi is also the Co-founder and President of GloWD (Globally We Design), an international thought leadership platform, through which her ReDesignEd Educators Forum facilitated the Universal Design Education Charter in 2018 and the 2019 Johannesburg Declaration. Shashi was formerly Associate Partner and Design Director with Skidmore, Owings and Merrill (SOM) in New York and Chair of the Interior Design Department at Parsons, the New School for Design.

Currently the Chief Executive Officer on the Executive Committee of IFI’s Executive Board, and a former two-term President for IFI, Shashi has been recognized as a Fellow of the IFI and Fellow of Royal Society of the Arts, UK. She holds honorary fellowships from the Australian Institute of Designers, the British Institute of Interior Design, as well as the American Society of Interior Design.

She was Contract Magazine’s US Designer of the Year (2004), granted the Golden Seat Architectural Master Award of China (2012), and appointed JDP Design Ambassador to Japan (2013), this amongst her many awards and accolades for design projects and design leadership across the world. Her seminal book, Rethinking Design and Interiors: Human Beings in the Built Environment (2011), has been translated into multiple languages.

Watch Now

IMPROVING OUTBREAK PROTOCOLS: NEXT ITERATIONS

Including Q&A.

Since the COVID-19 pandemic, it is clear that future Outbreak Prevention and Response Plans (OPRP) will be required to include other highly infectious diseases beyond gastrointestinal illnesses. So what does best practice currently look like? And how can cruise lines establish successful protocols with health authorities shoreside?

• Protocols: why are these not what they should be?
• Setting industry standards (WHO, IMO, flags & states)?
• What does best practice look like?
• Focusing on prevention, mitigation and response

This session will be made available to watch on demand after 2nd September until 2nd October

Moderator:

JOEP BOLLERMAN
Global Manager, Passenger Ship Support Center | Lloyd’s Register

Originally from The Netherlands, Joep Bollerman sailed as an engineer for 10 years on cargo and cruise ships. Joep joined Lloyd's Register in 1996 in Miami as surveyor and auditor and moved to the LR Passenger Ship Support Center in 2007.

In his current position as global passenger ship manager he is maintaining and growing industry relationships and promotes the sharing of expertise, practical interpretations and solutions to ever changing Rule and Regulatory challenges.

Speakers:

PAUL MOONEY
Director | PM Hospitality

Paul Anthony Mooney is Director of PM Hospitality Consultancy. Paul has 30 years of experience working with some of the world’s leading cruise lines of various sizes. Paul now supports new build, concepts, labour and efficiency engineering as a consultant.

PM Hospitality works with clients throughout the industry
providing an open and pragmatic approach. Their focus on food and beverage operations, hotel audits – Mystery shopping, along with longer term projects for efficiency in product and labour on cruise ships and shoreside.

PM Hospitality's clients are extremely diverse and range from larger corporate cruise lines to smaller gastro projects and hotels. The company's experience encompasses Seabourn, Disney, Royal Caribbean, Holland America, Seadream, Tui and several multi-faceted shore based establishments."

IAIN HAY
FRSPH, MIH, Managing Director | Anchor Hygiene Services Limited

With over thirty years of cruise ship hotel management and public health experience Iain has built an enviable rapport with the cruise industry based on his ability to secure crew buy-in by changing the culture on board. Iain believes that working to achieve a good USPH score twice a year is detrimental to the concept of managing public health risk, so he works to keep guests and crew safe at all times through positive reinforcement of requirements and ongoing training.

Iain left Royal Caribbean Cruises in 2008, where he had served four years as hotel director and eight as fleet public health officer, to start his own consultancy business, which grew into the formation of Anchor Hygiene Services Limited in January 2014. The company has grown expeditiously ever since, boasting many of the world’s foremost and most prestigious cruise companies, as well as shipyards, cruise ship suppliers and even a Middle Eastern royal household among its clients.

Watch Now

COLLABORATING & COMMUNICATING ACROSS DISCIPLINES

Including Q&A.

This session debates what can be a complex chain. From concept through to delivery, there are different stages, which involve different parties: designer, cruise company architect, yard and contractor. What are the top tips for overcoming what at times can be a fragmented cruise design industry?

At project start –
• The importance of understanding the whole value chain at the outset for cost-effective design collaborations
• What are the best practice steps which can frame a project well?
• What to include in feasibility studies?
• What are the initial design considerations?
• What might next steps look like, in order for these projects to come alive?

During project –
• Communication tools & practices
• Creating cohesion within a multi-disciplinary team: Ten top tips
• Some collaboration case studies

This session will be made available to watch on demand after 2nd September until 2nd October

Moderator:

GREG WALTON, AIA, NCARB, LEED AP
CEO & Founding Partner | Studio DADO Inc

Greg Walton, AIA, NCARB, LEED AP is founding partner of Studio DADO, a Miami-based design studio specializing in cruise ship and hospitality interiors, which has established itself as an integral part of the cruise design industry. Greg has designed projects such as Royal Caribbean International’s Oasis class ships and the “Seven Seas Explorer” for Regent Seven Seas Cruises. With a Masters in Architecture from Georgia Tech, and an MS in International Business from Johns Hopkins, Greg has mentored cruise ship design students at Florida International University since 2007 and sits on the 2019 Cruise Ship Interiors Expo advisory board. Greg watches trends: he sees technology as a key driver of industry change and reminds emerging designers to consider the continual advancements in how we interface with and control our built environment. In his free time, Greg is a tireless world traveller who is rarely seen without his Italian greyhound, Enzo.

Speakers:

ANTONIO DI NENNO
Architect Director | MSC Cruises

Since 2014, Antonio Di Nenno is the Architect Director of MSC Cruises’ new building department. Prior to this, he used to work in the yacht design industry. In this position, Antonio is involved in the development of all the new prototype ships designed for MSC Cruises, following the process from the concept design to the delivery. Antonio focuses his attention on the design and outfitting of guest cabins and public areas in order to ensure that the ship’s interiors are in line with MSC Cruises’ vision of the cruise experience.

ROBERTA BONISIOL
Project Management, Payload Engineer | Fincantieri

Ever since she started working as designer in Milan, Roberta had two passions: interior design and project management. When he began his adventure in Fincantieri, 12 years ago, he found a way to merge the two aspects. Roberta is part of a project management team where she takes care of all aspects of the design and construction of public rooms and cabins, working with architects, ship owners, suppliers and technical offices. Over the years, she has taken care of ship new buildings such as Oceania, Viking, MSC, having the pleasure of working with many interior designers and architects with which she has been mainly involved in prototype constructions

FREDRIK JOHANSSON
Owner & Executive Project Director | Tillberg Design

Part Owner of Tillberg Design of Sweden. During Fredrik's 25 years in the business, he has managed some of the world’s most creative and prestigious marine projects, including on private yachts, explorer ships and ocean liners, like Cunard's Queen Mary 2.